At Royal Vegas Mobile, player satisfaction is an essential key to optimizing a successful and beneficial relationship for everyone. That is why we offer online gamers a definitive guide to all common problems that they may have, or may occur during game play at Royal Vegas Mobile.
Common Mobile Casino Problems
Compatibility Problems
Firstly, many players are unsure of whether their mobile devices are capable of receiving downloads from Royal Vegas Mobile. Please check the comprehensive list of available compatible handsets.
If players experience any problems with their handsets and devices during their time with Royal Vegas Mobile, please contact the customer service toll-free support team to assist you.
There are different problems that could occur with different mobile devices, so in order for our support team to assist you, feedback would be very helpful.
Banking
Purchasing credits to play at Royal Vegas Mobile can only be done through the game and not on the wapsite. Please go to the mobile banking page for more details.
Log in issues
Players must remember that they must be registered to the same handset with the one they are trying to play with at Royal Vegas Mobile. If the account number does not match the mobile number, play will commence with difficulty.
Download problems
When the download process is complete, the selected game will be sent through to either the games or applications section on your mobile device.
Still need Help
Online Mobile Support
If you would like a member of the support team to contact you, please click here and fill in your details, which will be sent through to the support team for immediate response.
Mobile support Call-back service
Keep your account number on hand when receiving a call back from one of the customer care support team members.
Please note that your mobile phone number (with dialing code) is the same as your account number.
